Sure Direct has a set procedure for complaints and the following information will help you submit your Claim.

1. Claims are to be submitted to our Customer Services Department via a link on our Website.
2. Click on to the Sure Direct Claim Form link below.
3. You must then fill in and attach ALL information required in the RED FIELDS. Any forms submitted without relevant supporting documents and correctly filled in WILL NOT be processed.
4. To submit your completed request click on Submit.
5. On submission of a fully completed Form, a response will be despatched within 10-14 days with relevant documents from our claims department

Submitted claim requests are dealt with via email only, there is no telephone access to the Claims Department at application stage.